Privacy Policy
Last updated: January 27, 2025
Introduction
BA Integrate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Business-Agent Integration Standard (BAIS) platform and related services.
Information We Collect
Personal Information
- Contact information (name, email address, phone number)
- Account credentials and authentication information
- Business information (company name, industry, size)
- Payment and billing information
- Communication preferences
Technical Information
- IP addresses and device identifiers
- Browser type and version
- Operating system information
- Usage data and analytics
- API usage and performance metrics
Business Data
- AI agent interaction logs
- Business system integration data
- Transaction and booking information
- Customer service communications
- System configuration and settings
How We Use Your Information
- Service Delivery: Provide and maintain our BAIS platform and related services
- Customer Support: Respond to inquiries and provide technical support
- Account Management: Manage user accounts and authentication
- Billing and Payments: Process payments and manage subscriptions
- Platform Improvement: Analyze usage patterns to improve our services
- Security: Monitor for security threats and prevent fraud
- Compliance: Meet legal and regulatory requirements
- Communication: Send service updates, marketing communications (with consent)
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in platform operations
- Legal Requirements: When required by law or to protect our rights and interests
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: With your explicit consent for specific purposes
- Aggregated Data: Anonymized and aggregated data for research and analytics
Data Security
We implement comprehensive security measures to protect your information:
- End-to-end encryption for data in transit and at rest
- Access controls and authentication mechanisms
- Regular security audits and vulnerability assessments
- Employee training on data protection practices
- Incident response procedures and monitoring
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Retention periods vary based on the type of information:
- Account information: Duration of account plus 3 years
- Transaction data: 7 years for tax and legal compliance
- Usage analytics: 2 years for service improvement
- Marketing data: Until consent is withdrawn
Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your information
- Restriction: Request restriction of processing
- Withdrawal: Withdraw consent for marketing communications
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for platform functionality
- Analytics Cookies: Help us understand usage patterns
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used for targeted advertising (with consent)
You can control cookie settings through your browser preferences.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses
- Adequacy decisions
- Certification schemes
- Consent where required
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing notice through our platform
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@baintegrate.com
- Address: BA Integrate, Privacy Team, [Business Address]
- Phone: [Contact Number]
Data Protection Officer
For privacy-related inquiries and data subject requests, you can contact our Data Protection Officer:
- Email: dpo@baintegrate.com
- Response Time: We will respond to your inquiry within 30 days