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Get support for your BAIS integration. We're a small team, so you'll work directly with the people who built the platform.
How Can We Help?
Choose the support option that works best for your needs
Live Chat Support
Get instant help from our technical support team. Available 24/7 for all customers.
Email Support
Send us detailed questions and receive comprehensive responses from our technical experts.
Phone Support
Speak directly with our support team for urgent issues and complex technical problems.
Find Answers Fast
Access our comprehensive knowledge base and resources to solve common issues independently
Knowledge Base
Search our extensive knowledge base for articles, tutorials, and step-by-step guides.
Video Tutorials
Watch step-by-step video tutorials covering common tasks and advanced features.
API Documentation
Comprehensive API documentation with examples, reference guides, and interactive testing.
Best Practices
Learn best practices for implementing AI agent integration and optimizing performance.
Frequently Asked Questions
Quick answers to the most common questions about BAIS integration
Getting Started
How do I get started with BAIS integration?
Start by creating an account and obtaining your API key. Then follow our quick start guide to make your first API call and set up basic integration.
What business types does BAIS support?
BAIS currently supports hotels, restaurants, and retail businesses. Each business type has specific operations like search, book, modify, and cancel.
Do I need programming experience to use BAIS?
While some programming knowledge is helpful, we provide comprehensive documentation, SDKs, and integration guides to help users of all technical levels.
Technical Support
What if I encounter API errors?
Check our troubleshooting guide first. If you continue to have issues, contact our support team with the specific error message and your request details.
How do I handle rate limiting?
Implement exponential backoff and respect the rate limits specified in our API documentation. Consider upgrading your plan if you need higher limits.
Can I test integrations before going live?
Yes, we provide sandbox environments and test endpoints for all our integrations. This allows you to test thoroughly before deploying to production.
Billing & Plans
How does billing work?
We offer monthly and annual subscription plans with different usage limits. Usage-based fees apply for API calls beyond your plan limits.
Can I change my plan anytime?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any billing differences.
Is there a free trial available?
We offer a 14-day free trial for all plans with full access to our platform and support. No credit card required to start.
All Systems Operational
All BAIS services are running normally
Still Need Help?
Our support team is ready to assist you with any questions or issues